Comprehensive Privacy Notice
Last updated: October 26, 2026
This is an English translation of the Aviso de Privacidad provided for convenience. In case of any discrepancy, the Spanish version shall prevail.
1. Identity and address of the data controller
Asesores Médicos, S.A. de C.V. (hereinafter, “RESONARE Guadalajara”), with its address at Av. México #2472, Col. Ladrón de Guevara, Zip Code 44600, Guadalajara, Jalisco, Mexico, is responsible for processing the personal data you provide to us, in accordance with Mexico's current Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, published in the Official Gazette of the Federation on March 20, 2025) and other applicable regulations.
Personal data contact: coordinacion@resonare-gdl.com · Phone +52 33 3616 1222.
2. Personal data we collect
Through the forms on this website, WhatsApp, email or phone, we collect only identification and contact data:
- Full name.
- Phone and/or WhatsApp number.
- Email address.
We do not request sensitive personal data (such as health information) through this website. Please do not send diagnoses, test results, prescriptions or medical information through the forms. Any health information required for your care will be collected in person, under the corresponding privacy notice and your express written consent.
3. Purposes of processing
Primary purposes (necessary to handle your request; they do not require additional consent):
- Contacting you to respond to your request for information.
- Providing guidance about our services and appointment availability.
- Scheduling, confirming or rescheduling your assessment appointment.
Secondary purposes (they require your consent, which you may give by checking the corresponding box in the form):
- Sending you information, educational content, event invitations and communications about RESONARE Guadalajara's services.
- Conducting quality and satisfaction surveys.
If you do not want your data processed for secondary purposes, leave the corresponding box unchecked or email us at coordinacion@resonare-gdl.com at any time. Your refusal will not be a reason to deny you the care you request.
4. Transfers
Your data will not be transferred to third parties without your consent, except as provided by law or when required by a competent authority. We may rely on service providers (for example, web hosting, email and cloud storage tools such as Google Workspace, where the record of requests is stored) acting as processors solely on behalf of RESONARE Guadalajara and under confidentiality obligations.
5. ARCO rights and withdrawal of consent
You have the right to Access your data, Rectify it, Cancel it or Oppose its processing (known in Mexico as ARCO rights), as well as to withdraw the consent you have given and to limit the use or disclosure of your data. To exercise these rights, send a request to coordinacion@resonare-gdl.com including:
- Your name and a means to send you our response.
- A copy of an official ID (or, where applicable, that of your legal representative and the document proving representation).
- A clear description of the right you wish to exercise and the data involved.
- Any other information that helps locate your data.
We will respond within the time limits established by law, through the same channel by which we received your request.
6. Security measures and retention
We apply reasonable administrative, technical and physical measures to protect your data against damage, loss, alteration, destruction or unauthorized use, access or processing. We will keep your data only for as long as necessary to fulfill the purposes described and the applicable legal obligations.
7. Cookies and similar technologies
This website does not use its own tracking cookies. It may include third-party content (such as the Google Maps map, YouTube videos in privacy-enhanced mode, and links to WhatsApp, Facebook and Instagram), which may use their own technologies in accordance with their respective privacy policies. To measure where visits come from, the form records the campaign parameters in the web address (UTM) and the page from which it is submitted.
8. Changes to this privacy notice
This notice may be modified due to legal changes or changes in our services or practices. Any changes will be published on this same page, indicating the date of the last update.
9. Authority
If you believe your right to the protection of personal data has been violated, you may contact the competent Mexican authority in this matter, currently the Secretariat of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno).